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Management Skills for First Time Managers

Introduction

So, what exactly is a new manager meant to do? You have no doubt met bosses who feel that their job is to tell others what to do. Unfortunately, these managers really have not learned what their role is. It’s not always easy being promoted to being a manager with staff reporting to you. Very often you are promoted based on your current skills sets for a job well done and the expectation that you can perform to the next level. Sometimes the transition is easy, but very often managers who now face the role of having to direct others and communicate too many different levels and departments can soon find themselves overwhelmed.

This course is aimed not at those managers with many years of experience but for those about to enter the role or those just starting out. The focus is on the practical elements of the roles that await them and how to effectively work with their employees to build a productive business unit and covers a wide area of issues that new managers must face.

Course Objectives

• To understand the basic functions and principles of management
• Learning the “how-to” of management
• Dealing with direct reports effectively through delegation and time management.
• How to communicate effectively with direct reports and other departments
• Developing a work ethic of development, motivation and coaching the team.
• Understand the transformation from a manager to a leadership role.
• How to balance life and work and understand the strategies for work-life balance.

Course Outline

Communicating with Your New Staff, Setting Goals and Performance Measurements
Why Communicate?
What to Communicate?
The Communication Process
What other factors can create barriers?
Communication Methods
What and Why are Goals important
Setting Goals
Performance Measurements

Email
The first Email
How to use Email effectively
Email Basics
Delivering information

Conducting Effective Meetings
The Problem with most meetings
Before the meeting – General
Assigning Duties
The Agenda
Functions of the Chairperson
How to Handle Meeting Participants
After the meeting - Minutes

Delegation
Getting the balance right
What tasks can be delegated?
Why should you delegate?
What should never be delegated?
Making delegation successful

Time Management
Understand how you spend your time?
Let goals guide you
Scheduling your time
Controllable time wasters

Writing Reports
Why write reports?
How to write reports
Report Quick Tips

Coaching and Training
What is Coaching?
Why is coaching and training important?
What are the benefits of coaching?
What situations would you coach?
The training cycle

Motivation
Where Motivation Originates
What are the Hygiene factors
Motivational factors
Motivational themes put to use
Why we either find it hard or don’t recognize our employees

Work-Life balance
Why is a balance necessary?
What external activities can be participated in?
What can be implemented in the workplace.

Trainer(s)

Mr Normand, Mark James

Mark is an international trainer that has traversed much of Asia to deliver meaningful training experiences. Born in Chelmsford, England, he has since lived and worked almost two decades in Singapore. Spanning more than 10 years he has worked in the areas of Sales, Marketing, Product Development, Business Development, Education, and Corporate Training.

He holds an Honours degree in Business Studies and Information Technology in addition to studying Postgraduate qualifications in Training and Development. Since then he has started two firms, one in training and consultancy and the other in marketing and design. He also practices graphic design and amateur digital photography as part of his outside interests. He has also authored an ebook entitled "PowerPoint Design Mechanics".

He has trained for medium size and multinational companies at different levels of management including such companies as AIG, SingTel, Singapore Tourism Board, CISCO Security, DBS, Siemens, Panasonic, PSA International, Sunningdale Technologies, Sampoerna Organisation, Singapore Technologies, Nanyang Technological University, National University of Singapore, Singapore Management University, Civil Service College, Workforce Development Authority of Singapore, and many more.

Who Should Attend

This course is specifically designed and catered to newly appointed managers or those assuming a position of authority. This course can also serve as refresher training for new managers who have been on the job but have encountered problems or issues that require new perspective.

Course Details

Date:

2 to 3 November 2009

Time:

9:00am to 5:00pm

Venue:

NTU@one-north campus, Executive Centre

Closing Date:

19 October 2009

Fee:

Standard: SGD$590 Alumni: SGD$472 Group (3 & Above): SGD$531

Registration fees inclusive of:

Course materials
Light refreshments
Lunch
Complimentary parking (1 entry/day) - applicable at NTU@one-north campus only.
Prevailing GST

Online Registration

>> CLICK HERE to Register Online

Methods of Payment

1. Credit Card (Visa and Mastercard only)

2. Cheque made payable to Nanyang Technological University

3. Invoice to Company (for Company Sponsored Participants)

4. E-invoice (for Government Organizations)

Cancellation & Refund Policy

Written notification to cce@ntu.edu.sg or fax: (+65) 6774 2911 at least 10 days before course commencement	No cancellation charges (Full refund)
Written notification within 4 – 9 days before course commencement	50% of course fees (50% refund)
Written notification within 3 days before course commencement	100% of course fees (No refund)